Privacy Policy

FDD Estates (operated by FDD PROPERTIES LLC, 2106 W 96th St, Cleveland, Ohio 44102-3708, United States) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit fdvestates.hair or interact with our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you use our website or services, including:

• Contact Information: Your name, email address, phone number, company name, and similar identifiers when you submit inquiries, request quotes, or register for services.
• Business Information: Details about your company, project requirements, service needs, or transaction history relevant to the services you request.
• Communications: Records of correspondence when you contact us via email, phone, or our website, including any information you choose to share.

We also automatically collect certain information when you visit our website:

• Device Information: IP address, browser type and version, operating system, device type, and similar technical identifiers.
• Usage Data: Pages visited, time spent on pages, referring URLs, click patterns, and interaction data that help us understand how our website is used.
• Cookies & Similar Technologies: As described in Section 5 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and deliver the services you request.
• To communicate with you about your account, transactions, and service updates.
• To improve our website, services, and customer experience through analysis of usage patterns.
• To send administrative information, such as changes to our terms, conditions, and policies.
• To comply with applicable legal obligations, regulatory requirements, and industry standards.
• To protect our rights, property, and safety, and those of our clients and the public.

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Consent: Where you have given explicit consent for specific processing activities, such as cookie preferences or newsletter subscriptions.
• Contractual Necessity: Where processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, fraud prevention, and direct marketing within your reasonable expectations.
• Legal Obligation: Where processing is required by applicable law or regulation.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, processing transactions, and delivering services — under strict confidentiality agreements and only as necessary to perform their functions.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, with notice to you and an opportunity to opt out where required by law.
• Legal Requirements: When required by law, court order, subpoena, or governmental regulation, or to enforce our terms and protect our rights.
• With Your Consent: For any other purpose disclosed to you at the time of collection, with your explicit consent.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for the website to function properly, including security, session management, and accessibility features. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website, which pages are most popular, and how we can improve your experience.
• Functional Cookies: Remember your preferences and settings for future visits.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. For more information about cookies, visit allaboutcookies.org.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your browser and our servers.
• Secure server infrastructure with restricted access controls.
• Regular security assessments, updates, and monitoring.
• Employee training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you in the event of a data breach where required by law.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When no longer needed, we securely delete or anonymize your data. Retention periods vary depending on the type of data and legal requirements.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure (Right to be Forgotten): Request deletion of your personal data, subject to certain legal exceptions.
• Restriction: Request limitation of processing under certain circumstances.
• Data Portability: Request transfer of your data to another service provider in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw previously given consent at any time, without affecting the lawfulness of processing before withdrawal.

CCPA Rights (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you over the past 12 months.
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information, but you have the right to opt out if our practices change in the future.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights, contact us using the information in Section 14. We will verify your identity and respond within the timeframes required by applicable law.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States and Canada. Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required by applicable data protection laws.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can take appropriate action, including deletion of the information.

11. Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Material changes will be notified by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: xinkui@fdvestates.hair
• Phone: +1 (484) 921-1915
• Mail: FDD PROPERTIES LLC, 2106 W 96th St, Cleveland, Ohio 44102-3708, United States
• Website: https://fdvestates.hair